Update - A fix has been implemented for both EMP and EBC, we are continuing to monitor for any further issues
Jun 26, 2024 - 12:10 CEST
Update - A fix has been implemented for EMP and we are monitoring the results. EBC is still under fixing.
Jun 26, 2024 - 12:00 CEST
Monitoring - A fix has been implemented for EMP and we are monitoring the results. EBC is still under fixing.
Jun 26, 2024 - 11:55 CEST
Investigating - Dear Customer, Inventory Insight, Instant Insight and Instant Report Builder are currently unavailable on both EMP and EBC We are working actively to resolve the issue. We appreciate your patience and understanding and are sorry for the inconvenience.
Resolved -
This incident has been resolved.
Jun 26, 08:08 CEST
Update -
Dear Customer, Instant Insights and Instant Report Builder are currently unavailable on EMP. You will be unable to view data on Instant Insights, create and view reports on IRB. Please also note the legacy reporting API is not affected while the new reporting API is. We are actively working on a resolution. We appreciate your patience and understanding.
Jun 26, 07:13 CEST
Investigating -
Dear Customer, Instant Insights and Instant Report Builder are currently unavailable on EMP. We are actively working on a resolution, We appreciate your patience and understanding.
Jun 26, 06:37 CEST
Resolved -
This incident has been resolved.
Jun 12, 17:21 CEST
Monitoring -
Dear Customer, The issue has been resolved. Currently, all data since 10:00 AM (UTC) is being recovered and should be visible shortly. Thank you for your patience.
Jun 11, 15:21 CEST
Identified -
Dear customer,
Due to a technical issue, Instant Insights reporting tool in EMP and EBC has not been displaying current data since 10:00 UTC. Our team is actively investigating this problem and endeavoring to resolve it. We will provide you with updates on our progress. We apologize for the inconvenience.
Jun 11, 15:09 CEST